First payment
The first payment is inclusive of the first full calendar month of membership, the joining fee and any
additional days prior to the start of a full calendar month. The total amount for the first payment is
calculated based on the day in the month from which the membership starts. The ongoing Direct
Debit payment will be the monthly membership fee for the remainder of the membership contract.
Direct Debit instruction
Instruction to your bank or building society:
Please pay Active Strides Ltd Direct Debits from the account detailed in this Instruction
subject to the safeguards assured by the Direct Debit Guarantee. I understand that this instruction
may remain with Active Strides Ltd and, if so, details will be passed electronically to my
bank/building society.
Direct Debit Guarantee
This Guarantee is offered by all banks and building societies that accept instructions to pay Direct
Debits.
- If there are any changes to the amount, date or frequency of your Direct Debt, Active Strides Ltd will notify you 10 working days in advance of your account being debited
or as otherwise agreed. If you request Active Strides Ltd to collect a payment,
confirmation of the amount and date will be given to you at the time of the request.
- If an error is made in the payment of your Direct Debit, by Active Strides Ltd or
your bank or building society, you are entitled to a full and immediate refund of the amount
paid from your bank or building society – if you receive a refund you are not entitled to, you
must pay it back when Active Strides Ltd asks you to.
- You can cancel a Direct Debit at any time by simply contacting your bank or building society.
Written confirmation may be required. Please also notify Active Strides Ltd.